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LOVE2SHOP CARD

TERMS & CONDITIONS

 

These Terms and Conditions apply to your Card and its use by you.  By using your Card you are deemed to accept these Terms and Conditions which shall form a legally binding contract.  You must read them carefully.

 

Your Card is an E-money product.  The Card must be activated before it can be used.

 

The Financial Services Compensation Scheme does not apply to the Card.  For your protection, all funds held from time to time on Cards are held by PCS in trust and safeguarded in accordance with the Electronic Money Regulations 2011.

 

1.   Definitions

1.1           In these Terms and Conditions, unless the context otherwise requires the following words and expressions shall have the following meanings:-

1.1.1      ‘Card’ means the pre-paid plastic or board card issued by PCS which is to be used in accordance with these Terms and Conditions;

1.1.2      ‘Customer Care’ means the contact centre operated for and on behalf of PCS for dealing with all your enquiries; details of such centre are contained in condition 14;

1.1.3      ‘E-money’ means electronic money as defined in the FCA’s Handbook of rules and guidance;

1.1.4      'FCA' means the Financial Conduct Authority or any successor body;

1.1.5      ‘Goods’ means goods and/or services  which are available from a Retailer and can be paid for using Cards;

1.1.6      ‘PCMS’ means Park Card Marketing Services Limited (Company Registration No. 5325492) whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.7      ‘PCS/‘We’/‘Us’/’Our’ means Park Card Services Limited (Company Registration No. 3280082), the E-money issuer, whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.8      ‘Purchaser’ means the person who paid PCS for the Card;

1.1.9      ‘Retailer’ means those businesses who have from time to time agreed with PCMS to accept the Card in payment for Goods;

1.1.10   ‘SMS’ means the short message service allowing the interchange of short text messages between mobile telephones (texts);

1.1.11   ‘You’/’Your’ means the person to whom the Card has been sold by the Purchaser.

2.   The Card

2.1       The Card is issued to the Purchaser but the Card itself will not be personalised. We may and will assume unless and until we are notified to the contrary, that the person who uses the Card at any time is the rightful user of the Card.

2.2        The Card:-

2.2.1      is not a cheque guarantee or cheque card;

2.2.2      cannot be exchanged by the Retailer for cash and no change can be given by the Retailer;

2.2.3      cannot be used to purchase Goods by mail order or on-line;

2.2.4      can only be used in the United Kingdom and The Channel Islands.

2.3           Funds held on the Card are in GB £s.

2.4           You will not earn any interest on any funds loaded onto the Card nor receive any other benefit related to the length of time you hold the Card.

2.5           We will make a statement in respect of your Card available to you at www.love2shop.co.uk/services.  Details of the balance on your Card can be obtained in accordance with condition 5.

2.6           The Card purchaser must be over the age of 18.

3.   Use of your Card

3.1          Cards will arrive activated.

3.2          You must:-

3.2.1      treat the Card as if it were cash;

3.2.2      take all reasonable precautions to ensure that the Card is not lost, stolen, damaged or destroyed and any PIN number supplied in respect of the Card is not used without your permission;

3.2.3       keep your transaction receipts safe and when appropriate dispose of them carefully;

3.2.4      let Us know as soon as possible if your Card is lost, stolen, damaged or destroyed.

3.2.5      Keep an independent record of your Card number.

3.3          The Card can only be used at Retailers to pay for Goods.

3.4          Retailers may vary from time to time but a current list can be obtained on-line at www.love2shop.co.uk/services or by telephoning Customer Care.

3.5          We will debit the amount of all Card purchases from Retailers from the balance on your Card immediately the purchase is completed.

3.6          If we need to investigate a transaction on the Card then You must co-operate with Us, the police or any other authorised body if this is reasonably required.

3.7          The maximum amount You can spend using the Card is the amount of the balance on the Card at the relevant time.  If You attempt to spend more than such balance the transaction will be declined. 

3.8          If the amount of a proposed Card purchase is greater than the available balance, You can pay the difference in cash or by any other payment method acceptable to the Retailer.  You must inform the cashier that your purchase is greater than the balance on the Card and ask for the alternative payment method to be processed first.  This will ensure the Retailer is not attempting to ask for more than the available balance on the Card and will therefore prevent a declined transaction.

3.9          The Card must not be sold by You, or by any other holder of the Card from time to time, but it may be gifted by You to any person to use at Retailers to pay for Goods.  If you gift a Card to another person You will be responsible for all use of the Card and You must ensure that such person understands and complies with the obligations contained in these Terms and Conditions, particularly those relating to the security and use of the Card.

4.   Lost, Stolen, Damaged or Destroyed Cards

4.1       If your Card is lost, stolen, damaged or destroyed You must notify us immediately by telephoning Customer Care and quoting the Card number.

4.2       Upon receipt of the Card number We will immediately cancel the Card.

4.3       Until We receive your notification in accordance with condition 4.1 all purchases made using the Card will be debited to the Card.

4.4       After such security checks as We may require, We will, unless We believe that fraud may be involved, and subject to condition 4.5, arrange for a replacement card to the value of the balance on the Card at the time it is reported lost, stolen, damaged or destroyed to be issued to You.

4.5       Valid claims will be completed within 10 working days and may be subject to an administration fee of £8.90.

5.   Additional Services

The following services will also be available to you for (where appropriate) valid numbers in the United Kingdom:-

5.1       text balance alerts at a fee of 5p per SMS; this service will provide You with an SMS text each time your Card is used and the text message will give You the latest Card balance;

5.2       text threshold alerts at a fee of 5p per SMS; this service will provide You with an SMS text once the balance remaining on the Card reaches a value which You can set;

5.3       the cost of each of the above services will be charged to your card

5.4       balance details via our 24/7 automated telephone service on 0344 7709015 quoting your Card number. 

6.   Charges

All charges by Us referred to in these Terms and Conditions will be

6.1       automatically deducted from the balance on your Card;

6.2       we will charge you £10 for the cost of issuing the Card.  This charge will be applied to the available balance of your Card 24 hours before the Expiry Date.  If there are no funds on your card at this time, you will not pay this charge.

 

If you received a discount on the amount loaded onto your Card we will deduct the same percentage as the discount you received from the balance of the Card 24 hours before the expiry date.  This will occur at the same time the £10 Card issue fee is being applied.

 

6.3       subject to variation if we give you not less than two months prior notice.

7.   Cancellation and expiry of your Card

7.1           You have the right without giving any reason to cancel your Card for a period of 14 days from the date on which You receive your Card.

7.2           You can exercise this right by contacting Customer Care.

7.3           When We receive your cancellation request:-

7.3.1      We will immediately cancel the Card so that it cannot be used; and

7.3.2      within 14 days of such cancellation refund the balance on the Card less any discount given or transactions made using the Card prior to cancellation. If the Card has not been used at all, refunds will not incur a cancellation charge, however, if the Card has been used an administration fee of £8.90 will be deducted from the refund.

7.4           Your Card will expire on the date clearly printed on the Card following which it will no longer be valid and neither You nor any other person will be able to use the Card. The right to use electronic money stored on the Card ceases at expiry.

7.5           If you have received the Card from a corporate Purchaser, that corporate Purchaser may contact you prior to the expiry of the Card and inform you how to transfer the balance on the Card (prior to expiry) to a new card. We will not charge you for transferring the balance to a new card. Funds transferred to the new card will be subject to the new cards terms and conditions.    

If you do not wish to transfer the balance of the funds to a new card then these Terms and Conditions will continue to apply to funds held on the Card.  

8.   Redemption

8.1       Subject to Clauses 7 and 8.3, you are entitled, at any time prior to the expiry of the Card, to redeem any unexpired and unused balance on the Card provided that the remaining balance exceeds £8.90.

8.2       You can request a redemption by telephoning Customer Care.

8.3       Subject to such security checks as we may reasonably require, we will refund the balance (less any fee due) by cheque within 5 business days of the day on which the card holder gave instructions in accordance with 8.2.

8.4       We charge a redemption fee of £8.90 for every redemption prior to the expiry date.

8.5       We will not charge a redemption fee if you request a redemption during the first 12 months after the expiry date on your Card. We will redeem the total amount stored on the Card.

8.6       We will charge a maintenance fee of £11.00 per annum and/or a redemption fee of £8.90 following the first 12 months after the expiry date on your Card. Your right to redeem terminates 6 years after the expiry of your Card.

8.7       Prior to any redemption in accordance with this condition 8 we may, in order

            to comply with money laundering requirements, require additional information

            in respect of Your identity.

Notwithstanding anything in this clause 8, as you have purchased the Card via a third party and received a discount on the amount loaded onto the Card, we will deduct 8% from any amount you redeem on the Card before the £8.90 redemption fee is charged. 

9.   Disputes with Retailers

9.1       For the avoidance of doubt, We will not be liable for any Goods paid for with the Card.  Any queries or complaints concerning such Goods must be addressed to the relevant Retailer.

9.2       Once You have used your Card to make a purchase We cannot stop such purchase and the amount of that purchase will be debited to the Card immediately the purchase is completed.

9.3       Each Retailer will have its own return policy and will handle your returns in accordance with that policy.  If a Retailer becomes liable to make a refund to You, the Retailer cannot credit the amount of such a refund to the Card; refunds are between You and the Retailer.

9.4       If at any time you believe that a purchase has been incorrectly debited to your Card You must let Us know as soon as possible but in any case within 28 days of the disputed transaction by either telephoning Customer Care or by e-mail via the ‘contact us’ section of our website www.love2shop.co.uk/services. We will make all reasonable endeavours to resolve your query as soon as possible.  If your query is in Our reasonable opinion, unfounded then we reserve the right to charge an administration fee of £10.00.

10.   Regulation and Protection

10.1     PCS is authorised and regulated by the FSA (registration number 900016) to carry on the regulated activity of issuing E-money.

10.2     Although the E-money product is regulated by the FSA, it is not covered by the Financial Services Compensation Scheme.  This means that in the event that PCS becomes insolvent, any E-money on your card may become valueless and unusable and may be lost.  No other compensation scheme exists to cover losses claimed in connection with Cards.

11.   Complaints

11.1        If You have a complaint concerning your Card or our service then please contact Us by calling Customer Care or on-line at  www.love2shop.co.uk/services.

11.2     All complaints will be dealt with as quickly and as fairly as possible in accordance with our complaints procedure, details of which can be obtained by telephoning Customer Care.

11.3     If We fail to resolve your complaint You can always refer it to:-

Financial Ombudsman Service

South Quay Plaza, 183 Marsh Wall

London E14 9SR

Telephone 0800 023 4 567

12.   Our Liability

12.1     We cannot guarantee that a Retailer will accept your Card.  The reasons for any non-acceptance or non-authorisation could be beyond our reasonable control, for example a system failure or a concern by the Retailer that your Card is being mis-used.

12.2        We shall not be liable to You for any loss or damage You may suffer in the event that a Retailer refuses to accept your Card.

13.   Data Protection

PCS is committed to maintaining all data which it collects in accordance with the requirements of the Data Protection Act 1998 and will take reasonable steps to ensure that all information concerning You or your Card is kept secure against unauthorised access, loss, disclosure or destruction.

14.   Customer Care

            You can contact Customer Care as follows:-

14.1        for a general enquiry on 0344 3750739 between the hours of 9am and 5pm Monday to Friday; or

14.2        for a lost or stolen Card or balance details on 0344 7709015 available 24 hours a day, 7 days a week.

The geographical address at which we may be contacted is our registered office address as set out above.

15.   Rights of Third Parties

These Terms and Conditions do not create any right enforceable by an person who is not a party to them, except that:-

15.1     these Terms and Conditions may be enforced by Us;

15.2     a person who is the permitted successor or assignee of the rights of a party referred to in these Terms and Conditions is deemed to be a party to these Terms and Conditions and the rights and obligations of such successor or assignee shall, subject to and upon any succession or assignment permitted by these Terms and Conditions, be regulated by these Terms and Conditions.

16.   Governing Law and Jurisdiction

These Terms and Conditions shall be governed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.  All communications with you will be in English.

 

 

Version 1.7 as of 28/07/2016